Our Sales Department builds and maintains long-term customer relationships. Sales managers support international customers, implement the sales strategy, and work with the internal sales team to prepare quotes that take individual customer requests into account. Insights gained from customer meetings and specific requirements are also incorporated into product development in close collaboration with Product Management.

Day-to-Day Work
In their day-to-day work, sales managers collaborate closely with departments such as Project Management, Mechatronics, Hardware, and Software to jointly develop suitable solutions for our customers. Personal contact on-site is an important part of the job—from Austria to Chile. A love of travel, strong communication skills, and a confident demeanor are therefore essential requirements for a career in sales.

Our marketing department aims to promote our solutions and establish TopControl’s reputation worldwide as a provider of innovative and efficient systems for the food industry. To this end, the marketing team plans and implements our marketing and communications strategy.

Communication—Internal and External
External communication includes, among other things, managing the website and social media channels, sending out newsletters, advertisements, and press releases, as well as designing brochures and presentations. Organizing trade shows is also part of the department’s responsibilities. Internally, the marketing department handles content for the intranet and organizes company events.

Our Human Resources department supports our employees throughout the entire employee life cycle—from recruiting new talent to providing support and fostering development, all the way through to departure.

The Point of Contact
HR serves as the central point of contact for all personnel-related matters and supports managers and employees with their concerns. Its responsibilities include, among other things, recruiting, personnel administration, and organizing the onboarding process. Working closely with the various departments, HR helps create an attractive work environment and a positive corporate culture.

Our Finance & Administration department ensures that financial and administrative processes run smoothly within the company. Its responsibilities include, among other things, day-to-day bookkeeping, processing incoming and outgoing invoices, managing payments, and preparing monthly and annual financial statements.

Transparent and Reliable
Working closely with the various departments, Finance & Administration provides support on financial and organizational matters and ensures transparent and reliable processes. Accuracy and a strong sense of responsibility are essential qualities for this role.

Our Purchasing Department ensures that merchandise, replacement parts, and production materials are procured on time, in the required quality, and on favorable terms. In addition, it coordinates orders, suppliers, and transportation.

Cost Optimization
An important part of the work involves monitoring and optimizing purchasing costs. To this end, the Purchasing department works closely with all departments, particularly Sales, Development, and Production. Regular coordination with suppliers and transportation companies, as well as price negotiations, are also part of the department’s responsibilities.

Our Quality Management team monitors and improves processes and products in close collaboration with all departments. Its responsibilities also include handling customer requests and complaints, as well as conducting internal and external audits, including those in accordance with ISO 9001:2015.

Metrology
Our calibration and verification service is a key area of our business. It offers customers comprehensive services related to weighing technology. This includes the regular inspection and preparation of scales, the coordination of calibration and verification appointments, and the performance of verifications and calibrations. The department also handles the necessary notifications to verification authorities and certification bodies. In addition, Quality Management is responsible for workplace safety and the protection of employees within the company.

Our mechatronics team uses state-of-the-art 3D CAD software to develop and design the mechanical components for our TopControl solutions. These components are designed, optimized, and refined in close collaboration with the hardware and software departments.

From Sketch to Product
From rough sketches and initial drafts to renderings and assemblies with bills of materials, all the way to detailed shop drawings—this is where the foundation is laid for placing orders with suppliers and planning production.

Our Software Development team works across two locations on the development of our software. We use a variety of technologies for backend and frontend applications—ranging from device integration and data transmission to modern user interfaces and high-performance backend systems.

Interfaces in Development
Close collaboration with other departments and the integration of various third-party systems ensure a variety of tasks and new challenges. In an agile development process, our teams work independently and with a great deal of creative freedom. We place a high value on teamwork, quality, and the personal development of our employees.

Our project management team is responsible for planning, monitoring, and managing our projects through to their successful commissioning at the customer’s site. The day-to-day work is varied and takes place both on-site at our customers’ locations and in the office.

Everything comes together here
In addition to coordinating with internal departments, responsibilities include project documentation, cost control, and communication with customers, partners, and suppliers. Even in the preliminary project phase, the project management team supports the sales department in developing suitable solutions. Our project management team oversees projects in over 45 countries worldwide.

This is where our solutions are manufactured, configured, tested, and prepared for shipment. Tests are also conducted on the production floor during customer visits, allowing customers to try out our solutions firsthand.

Flow of Goods and Materials
The production department has its own warehouse and manages the flow of goods and materials. Our employees manufacture the machines independently, handling all mechanical, pneumatic, electrical, and electronic work.

Our Service Center is responsible worldwide for the installation and commissioning of our TopControl solutions at customer sites, as well as for subsequent after-sales service. In this way, the team makes an important contribution to customer satisfaction.

Installation, Spare Parts, and Customer Service
Responsibilities include installations, maintenance, repairs, and processing spare parts requests. It also includes scheduling and travel arrangements, general administration, and providing support to customers and partners. Supporting our customers worldwide requires a willingness to travel, a commitment to the job, and flexibility.

Another key area is our TopControl Academy, which provides training to customers and employees. In addition, the Service Center supports customers worldwide through remote maintenance and remote access to provide quick and straightforward assistance.

Our Product Management team is responsible for the design and implementation of our TopControl solutions and serves as the central interface between Mechanical, Hardware, and Software Development, Marketing, and Sales. Working closely with the development departments, Product Management oversees new product development and compiles the standard product catalog.

Sales Support
In addition, the Product Management team supports the sales department in collaboration with Marketing and creates presentations, informational materials, decision-making documents, and calculations for business cases. The team’s responsibilities also include producing product photos and videos in collaboration with external agencies.

Our marketing department aims to promote our solutions and establish TopControl’s reputation worldwide as a provider of innovative and efficient systems for the food industry. To this end, the marketing team plans and implements our marketing and communications strategy.

External communications include, among other things, managing the website and social media channels, sending out newsletters, advertisements, and press releases, as well as designing brochures and presentations. Organizing trade shows is also part of the department’s responsibilities. Internally, the marketing department handles content for the intranet and organizes company events.